Terms of Service & Privacy Policy

1Acceptance of Terms

By registering for, accessing, or using Social Genie (“the Platform”, “we”, “our”), you agree to be bound by these Terms of Service. If you are registering on behalf of a company, organization, or retail business, you represent that you have authority to bind that entity.

2WhatsApp Cloud API & Messaging Compliance

Social Genie integrates directly with the official Meta WhatsApp Business Cloud API. You agree to follow all Meta Business and WhatsApp Commerce Policies:

• Messages may only be sent to customers who have provided valid consent (opt-in) to receive communications from your business.
• Spam, unsolicited cold broadcasts, deceptive offers, and prohibited goods/services are strictly prohibited and will result in immediate suspension.
• You are responsible for honoring customer opt-out requests (such as replying “STOP”) promptly.

3Account Registration & Security

You agree to provide true, accurate, and current information when registering your business account. You are responsible for safeguarding your login credentials, OTP codes, and any API tokens assigned to your workspace.

4Usage-Based Billing & Message Credits

Social Genie operates on a simple usage-based model where you pay for message volume sent through your WhatsApp line. Credits are charged per delivered broadcast or template interaction in accordance with prevailing Meta conversation rates and platform processing fees.

6Cancellation & Data Deletion

You may cancel your workspace at any time directly through Workspace Settings. Upon cancellation, you may export your contacts and campaign history. You can also request complete deletion of your workspace data at any time.